Order Changes & Corrections
Because we sell bespoke and cut to order items (such as table protectors and tablecloths), many orders are printed and moved into production almost immediately after payment is completed. We often have team members processing orders throughout the day, so changes can become impossible very quickly.
We will always do our best to help if you have made a mistake, for example an incorrect delivery address, the wrong size, or the wrong colour or design. However, we cannot guarantee that any change can be made. Sending a message to request a change does not automatically mean the change is possible, especially once an order has been printed, cut, or started in production.
If you need to request a change
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Do not call us. Order changes must be requested in writing so our team can quickly verify the details.
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Message us on Live Chat first (this is the fastest way to reach the team during working hours).
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Also email us with all details, so we have a clear written record to match to your order.
When you contact us, please include:
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Your order number
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Your full name and postcode
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Exactly what needs changing (address, size, colour, design)
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The corrected details written clearly in one message
If your order has already been processed, or a member of our team confirms it is too late, then unfortunately we will not be able to make any changes.
Please double check before placing your order
To avoid any issues, we strongly recommend checking your delivery address, item size, and colour or design selection carefully before you confirm and pay for your order.
Your order will be supplied exactly as ordered
Your order will be manufactured and dispatched using the products, quantities, sizes, shapes, options and delivery service selected during checkout. Please make sure everything is correct before completing your order.
For example:
• If you order 3 × 1 metre pieces, your order will be supplied as 3 separate 1 metre pieces. We cannot accept order notes or messages asking for these to be supplied as one continuous 3 metre length.
• If you select a standard or economy delivery service, your order will be dispatched using the delivery option you selected. We cannot guarantee an upgrade to a faster service because of an order note, email or message received after your order has been placed. If you require a faster delivery service, the correct delivery option must be selected during checkout.
• If you require your order to be sent rolled, you must select the rolled delivery option when placing your order. Orders will not be automatically upgraded to rolled delivery because of an order note or message received after checkout.
Order notes are intended for general information or delivery instructions only. They are not a method of changing your order. We manufacture and dispatch orders from the information selected during checkout, not from comments added to the order notes box.
If you realise you have made a mistake after placing your order, please follow the order change procedure above as soon as possible. We will always do our best to help, but because our products are bespoke and production starts very quickly, we cannot guarantee that any changes will be possible.