Delivery & Returns
DELIVERY AND RETURNS
We now offer a range of delivery services:
| No Rush 3 - 5 Business Days |
£3.99 |
| Standard 2-3 Business Days | £5.99 |
| Rolled 2-3 Business Days | £7.99 |
| Snail Speed 5 - 7 days Business Days | £2.99
|
| Express 1-2 Business Days | £9.99 |
Most orders are dispatched within 24 hours and are sent with a delivery service that will require a signature on receipt, if no one is at the delivery address when our courier attempts delivery they will leave a card please contact them to ensure you receive your order as soon as possible.
If you select no rush, standard, or snail speed delivery your order will normally be sent neatly folded, any creases should drop out once unfolded in a warm room alternatively, you can iron on the reverse on a low heat setting. If you require your item to be rolled please select the 'rolled' delivery option at checkout. Express delivery may be sent folded or rolled we will choose the delivery service that will get your item to you in the quickest time.
Returns
We always do our best to make sure you are happy with your order. Please note that all of our tablecloths and table protectors are cut to order, custom made, and bespoke. The size options shown on our product pages are for convenience only and do not represent pre-made stock sizes. As a result, all bespoke or custom-cut items are non-returnable unless they are faulty or not as described.
Please be aware that claims such as colour variation, brightness, dullness, pattern size (too large or too small), surface finish (too shiny or too matt), or the colour not matching your existing décor do not qualify as an item being “misdescribed.” These are matters of personal preference and are not valid grounds for return. A genuine case of an item being misdescribed would be, for example, if you ordered one pattern and received a completely different one, or if you ordered red and the item arrived in blue.
Items that are not custom made and are generally returnable include full 20-metre rolls of PVC tablecloth or table protector, which we accept back in line with the Consumer Contract Regulations, you can find our Terms & Conditions or please contact us via live chat or email we will always do our best to help and offer advice.
International
We hope to be offering international delivery again very soon, message us for more details if you require delivery to Europe or USA.